Frequently Asked Questions

Did you know that dog waste actually contains double the harmful bacteria compared to human waste?

Dog waste is the perfect carrier for a host of diseases and worms that can infect humans and children, making them very ill. It should be removed from your property so that it doesn’t contaminate your soil, water or air.

Unfortunately not. In order to remove the pathogens in dog waste it requires composting at sustained high temperatures. If it is not composted properly, it will still contain harmful pathogens that seep into our soil, air and water sources.

Our ageing sewer systems are not designed for pet waste and with dog waste containing twice the bacteria of human waste, when a leak springs in municipal pipes – the leakage into our water systems can cause severe damage to the environment.

It is not absolutely necessary to sign up for our residential managed service when you purchase a starter set. Our aim has always been to reduce the amount of single-use plastics heading to our landfills. If our collection and composting service is unavailable to you, we suggest disposing of the contents of your bin with your garden waste at least every second week. We recommend using a larger compostable bag, or emptying the contents straight into your garden waste bin. This is not ideal, but our Absorption Mix has already started the decomposition process in your bin and will allow for easier break down.

Alternatively, you can try DIY Home-Composting. Ask us how.  

Do not dispose of cat waste in your Big Scoop bin. Cat waste is not safe for home-composting.

You can dispose of Rabbit, Hamster and Guinea Pig waste in your bin.

It is always advised to pick up after your pet in public spaces and not leave their waste to contaminate the environment. You can pick up after your pet using certified home-compostable bags (always ensure they are home-compostable and do not require an industrial system to break down). If you are in an area that does not provide dog waste stations – you could make use of our travel pouch to safely store it until you return home and can throw it away in your Big Scoop bin.

Do not attempt to pick up runny or very wet dog poop. Use The Big Scoop Absorption Mix and sprinkle a generous layer over the poop. Wait a few hours and pick up and dispose of in your Big Scoop Reusable Bin. 

If you are out on your walk, carry some absorption mix with you to cover your dog’s waste if it is too runny to pick up.  

Dog poop should ideally be picked up as soon as it’s deposited daily, but at a minimum once a week.

We suggest not letting your bin get more than halfway full before disposing of the contents or requesting a collection.

We are currently operating in the Helderberg Area. 

If you are interested in us servicing your area – we need a minimum of 6 households signed up for collection. Get your neighbours together and let’s clean up our world together!

Unfortunately our landfills are too compact to allow organic matter of any sort to decompose as nature intended. By diverting dog waste away from our landfills, we can alleviate some of the pressure they are experiencing. When landfills become too compact they allow no light or oxygen to circulate. Without proper turning – the excess liquid run-off seeps into soil and waterways, contaminating the environment and affecting the fauna and flora. 

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